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Heather Staines is Head of Partnerships for MIT Knowledge Futures Group, building open source infrastructure for publishers and libraries. Her previous roles include positions at Hypothesis, Proquest, SIPX (formerly the Stanford Intellectual Property Exchange), Springer SBM, and Greenwood Publishing Group/Praeger Publishers. She is a frequent speaker and participant at industry events including the COUNTER Board of Directors, the STM Futurelab, Society for Scholarly Publishing, the NISO Transfer Standing Committee, the NASIG Digital Preservation Task Force. She has a Ph.D. in Military and Diplomatic History from Yale University.
Anne C. Osterman is Director of the Virtual Library of Virginia (VIVA), the consortium of the 72 nonprofit college and university libraries within the Commonwealth of Virginia. She also teaches Applied Managerial Statistics through an online course for the Kogod School of Business at American University. Anne has worked in many capacities in academic libraries, including as head of technical and access services, acquisitions librarian, and research and data services librarian.
Anne is chair of the Usus Supervisory Board and serves on the NISO SUSHI Standing Committee. She has a Master’s degree in Statistics from American University and a Master’s degree in Library Science from the University of North Carolina at Chapel Hill.
Elisabeth Ling is SVP Analytics for Research Products at Elsevier, leading a team of Web Analysts and Data Scientists to support Elsevier’s Research data-driven product management function. Elisabeth also leads the product management of Research Metrics, encompassing metrics such as CiteScore.
John McDonald is the Director of Product Management for Analytics & Assessment for EBSCO Information Services. He leads the development of products that help libraries and librarians to better understand their users, their usage, and the value of their collections & services. Just released, EBSCO newest product, Panorama, is designed as a library-centric modern analytics platform that provides librarians with a robust tool to connect disparate user engagement and usage data with output and outcomes data enabling new insights. Prior to EBSCO, John was the Associate Dean for Collections at the University of Southern California Libraries. Prior positions include serving as Chief Information Officer and Library Director for the Claremont Colleges and as Acquisitions Librarian at Caltech. John’s professional background in higher education and library management spans more than 20 years and his research has focused on collection development and information usage behaviors, with a focus on statistical analysis of data. He was the co-editor of the fourth edition of the Encyclopedia of Library and Information Sciences. John holds a Bachelor of Science in History and a Master of Science in Library and Information Science from the University of Illinois, Urbana-Champaign. In his free time, he enjoys baseball, brewing beer, making fermented hot sauces, and entertaining his teenager and their very big and sweet dog.
Heather is the Electronic Resources Librarian and Coordinator of Library Instruction at Hanover College.
She serves as Coordinator of the Analytics Administration Team for the Private Academic Library Network of Indiana, providing support for analytics, data gathering, and reporting for a consortium of 24 small private college, university, and seminary libraries.
She holds a Master of Library Science from Indiana University – Bloomington.
Jo is Service Manager for shared analytics services, the Journal Usage Statistics Portal (JUSP) and Institutional Repository Usage Statistics (IRUS-UK) at Jisc, a UK registered charity that champions the use of digital technologies in education and research. Used primarily by Jisc member organisations in the UK, Jo has also supported the extension of JUSP and IRUS by working with organisations internationally.
With a background in information services and project and service management, Jo is interested in working alongside higher and further education communities to develop practical, evidence-based shared analytics projects and services that meet community needs and support organisations in their decision making. Jo is a member of the CC-PLUS Advisory Board, the Usus Supervisory Board and the Advisory Board of the Mellon-funded, Developing a Data Trust for Open Access eBook Usage.
Irene Barbers (Forschungszentrum Juelich, Germany)
Irene has a twenty-year record of working experience in academic libraries. She is a Qualified Librarian since 1996 and has a background in Translation Studies. In 2011, she added a Master’s degree in Library and Information Science to her educational profile.
In her current position, she serves as Head of Acquisitions at the Central Library of Forschungszentrum Juelich, one of the largest interdisciplinary research centres in Europe, and is in charge of the maintenance and development of Juelich’s proprietary ERM system.
Irene joined the Counter Executive Committee in 2015 and was a member of the Technical Sub-Group for the Development of Release 5.
Lorraine Estelle is the COUNTER Project Director. Launched in March 2002, COUNTER is an international initiative serving librarians, publishers and intermediaries by setting standards that facilitate the recording and reporting of online usage statistics in a consistent, credible and compatible way.
Lorraine is experienced in the information industry with a background in libraries, consortia, shared services, vendors and publishers. She has managed and conducted a wide range of projects, with a particular interest in new business models for electronic information resources and directed the development of a number of national shared services including Jisc Collections and the Journals Usage Statistics Portal.