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Heather Staines is Head of Partnerships for MIT Knowledge Futures Group, building open source infrastructure for publishers and libraries. Her previous roles include positions at Hypothesis, Proquest, SIPX (formerly the Stanford Intellectual Property Exchange), Springer SBM, and Greenwood Publishing Group/Praeger Publishers. She is a frequent speaker and participant at industry events including the COUNTER Board of Directors, the STM Futurelab, Society for Scholarly Publishing, the NISO Transfer Standing Committee, the NASIG Digital Preservation Task Force. She has a Ph.D. in Military and Diplomatic History from Yale University.
Anne C. Osterman is Director of the Virtual Library of Virginia (VIVA), the consortium of the 72 nonprofit college and university libraries within the Commonwealth of Virginia. She also teaches Applied Managerial Statistics through an online course for the Kogod School of Business at American University. Anne has worked in many capacities in academic libraries, including as head of technical and access services, acquisitions librarian, and research and data services librarian.
Anne is chair of the Usus Supervisory Board and serves on the NISO SUSHI Standing Committee. She has a Master’s degree in Statistics from American University and a Master’s degree in Library Science from the University of North Carolina at Chapel Hill.
Elisabeth Ling is SVP Analytics for Research Products at Elsevier, leading a team of Web Analysts and Data Scientists to support Elsevier’s Research data-driven product management function. Elisabeth also leads the product management of Research Metrics, encompassing metrics such as CiteScore.
Oliver Pesch works as a product strategist for EBSCO Information Services where he helps set direction for EBSCO’s SaaS and e-resource products and services. Oliver is a strong supporter of standards and is very involved in the development of standards related to usage. He has been involved with COUNTER since the outset serving on the Executive Committee, the Technical Advisory Group and, most recently, serving as chair of the COUNTER board.
He is co-chair of both the NISO SUSHI Standing Committee and the NISO KBART-Automation Working Group. Oliver speaks regularly about usage and e-resources and is a regular contributor to Serials Librarian through his Spotlight on Standards column.
Lorraine Estelle is the COUNTER Project Director. Launched in March 2002, COUNTER (Counting Online Usage of Networked Electronic Resources) is an international initiative serving librarians, publishers and intermediaries by setting standards that facilitate the recording and reporting of online usage statistics in a consistent, credible and compatible way.
Lorraine is experienced in the information industry with a background in libraries, consortia, shared services, vendors and publishers. She has managed and conducted a wide range of projects, with a particular interest new business models for electronic information resources and has directed the development of a number of national shared services including Jisc Collections and the Journals Usage Statistics Portal.
Ross is Jisc’s Head of Library Analytics Services. Ross is the Service Manager for the ‘JUSP’ (Jisc’s Usage Statistics Portal) and IRUS-UK (Institutional Repository Usage Statistics for the UK), also ‘Web of Science Service for UK Education’ and ‘Europe PubMed Central plus’. He has been responsible for Digital Library-related R&D services and had formal involvement with Dublin Core and OpenURL standards development.
Recent projects include PIRUS2 (extending COUNTER to Article-level) and LAMP (Library Analytics & Metrics Project). Ross was elected Chair of UKSG 2012-15 and was their Education Officer 2003-6.