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Heather Ruland Staines is Director Publisher and Content Strategy for ProQuest. As part of the Global Content Alliance team, she is the liaison for SIPX and for discovery services. Prior to SIPX, she was Global eProduct Manager SpringerLink at Springer SBM. She began her publishing career as a book acquisitions editor for Praeger Publishers, where she was eventually Editorial Director for Praeger Security International.
She is currently Co-Chair of the Society for Scholarly Publishing’s Education Committee and a member of the ALA ALCTS CRS Education, Research, and Publications Coordinating Committee. She is also a part of NISO’s Transfer Standing Committee and the STM Association’s Futurelab and Standards and Technology Executive Committee. She holds a Ph.D. in Military and Diplomatic History from Yale University.
Anne C. Osterman is Director of the Virtual Library of Virginia (VIVA), the consortium of the 72 nonprofit college and university libraries within the Commonwealth of Virginia. She also teaches Applied Managerial Statistics through an online course for the Kogod School of Business at American University. Anne has worked in many capacities in academic libraries, including as head of technical and access services, acquisitions librarian, and research and data services librarian.
Anne is chair of the Usus Supervisory Board and serves on the NISO SUSHI Standing Committee. She has a Master’s degree in Statistics from American University and a Master’s degree in Library Science from the University of North Carolina at Chapel Hill.
Oliver Pesch works as a product strategist for EBSCO Information Services where he helps set direction for EBSCO’s SaaS and e-resource products and services. Oliver is a strong supporter of standards and is very involved in the development of standards related to usage. He has been involved with COUNTER since the outset serving on the Executive Committee, the Technical Advisory Group and, most recently, serving as chair of the COUNTER board.
He is co-chair of both the NISO SUSHI Standing Committee and the NISO KBART-Automation Working Group. Oliver speaks regularly about usage and e-resources and is a regular contributor to Serials Librarian through his Spotlight on Standards column.
In a career spanning over three decades, Peter Shepherd has become intimately acquainted with most aspects of STM journal, book and database publishing, having worked as a publisher with Wiley, Pergamon, Elsevier and Harcourt. From 2002 until 2015 Dr Shepherd was Director of COUNTER, the not-for-profit international organization whose mission is to improve the quality and reliability of online usage statistics. Since 2011 COUNTER has also had overall responsibility of the development and management of the Usage Factor project.
Peter Shepherd received a PhD in chemistry in 1978 from St Andrews University and joined the publishing industry in 1980, following a post-doctoral research fellowship at the University of California, Santa Barbara.
Lorraine Estelle is the COUNTER Project Director. Launched in March 2002, COUNTER (Counting Online Usage of Networked Electronic Resources) is an international initiative serving librarians, publishers and intermediaries by setting standards that facilitate the recording and reporting of online usage statistics in a consistent, credible and compatible way.
Lorraine is experienced in the information industry with a background in libraries, consortia, shared services, vendors and publishers. She has managed and conducted a wide range of projects, with a particular interest new business models for electronic information resources and has directed the development of a number of national shared services including Jisc Collections and the Journals Usage Statistics Portal.
Ross is Jisc’s Head of Library Analytics Services. Ross is the Service Manager for the ‘JUSP’ (Jisc’s Usage Statistics Portal) and IRUS-UK (Institutional Repository Usage Statistics for the UK), also ‘Web of Science Service for UK Education’ and ‘Europe PubMed Central plus’. He has been responsible for Digital Library-related R&D services and had formal involvement with Dublin Core and OpenURL standards development.
Recent projects include PIRUS2 (extending COUNTER to Article-level) and LAMP (Library Analytics & Metrics Project). Ross was elected Chair of UKSG 2012-15 and was their Education Officer 2003-6.