Below you’ll find answers to the questions we are asked most frequently about the implementation of Release 5. The numbers refer to the relevant sections in the Code of Practice.
Q: Our platform search tool can be customized to filter on a single journal title. Should this type of search be included in the Platform Report?
Q: If a requested report includes a timespan that has not been processed (e.g. because it lies in the future), should the fields be populated by zeros, left blank, or should the columns be excluded from the report?
A: The report should include only the months for which usage has been processed. If the request was for months that are not yet processed, include an exception to that effect in the header. See Section 5.0 for further information about exception reporting to indicate that partial data is being returned.
Q: Should book series, online versions of loose-leaf products, and other irregularly updating products be included in the Journals Reports?
A: Yes, if they have an ISSN and providing they are not being included in a Book Report, as may be the case with books that are part of a monographic series.
Q: Our reference works have their own search tool and index. The standard views for Book Title Reports do not include metrics for search activity, but we feel that the search counts are important. Should these titles be included in the Database Reports?
A: Yes. The searches in these titles should then only be counted in the Database Reports, not in the Platform Report.
Q: Is a search counted any time the system executes a search to retrieve a new set of results?
A: Yes. For example:
Q: Some publishers present abstracts, full text, and references on different pages, others within the same HTML page, usually with tabs or anchors. Will the first solution not generate a lot more “Investigations” than the second?
A: Yes, but the “unique” metrics were created to alleviate these differences in publishers’ interfaces. An “Investigation” is intended to measure users’ expression of interest in an item or title; “Requests” are about accessing the actual content item. Requesting an item is also considered an expression of interest; therefore, accessing a content item will be counted as both a Request and an Investigation.
Q: If a user views an abstract that pops up while scanning a table of contents, does this count as an “Investigation”?
A: Yes. If the popup was opened, then an Investigation should be counted.
Q: Should the following events be counted as a “Request”?
A: Yes, as long as an individual user triggers the downloads. If, on the other hand, a harvesting program triggers the download or a download is pushed towards the user by the service without the user’s prior request, this does not count as a request. Note that COUNTER “Unique_Item_ Requests” are counted at article level, so if the user downloads five articles using the “Download the full text of all search results” button, five “Unique_Item_ Requests” will be recorded.
A: No. This does not count as a “Request”, nor as an “Investigation”.
A: This counts as in “Investigation”, not a “Request”.
Q: What happens if a user clicks a link to the full text but does not have a license, and the access control system redirects the user to the abstract page? No actual “Access Denied” page is displayed, so does this count as “Access Denied”?
A: Yes, this counts as Access denied: “No_License”. The view of the abstract counts as an “Investigation”.
Q: Should the following be counted towards “Searches_Regular”?
Q: As a publisher, should I count journal home-page views as “Investigations”?
A: No. “Requests” and “Investigations” relate to viewing or interacting with content published within a journal; viewing the home page does not count at all.
Q: As a publisher, should I count table-of-content views as “Investigations”?
A: No. “Requests” and “Investigations” relate to viewing or interacting with content published within a journal. Note that if a user links from the ToC to an article in the journal, the subsequent interaction with the article counts as an “Investigation”, and possibly a “Request” if full text is requested.
Q: If a user views an article HTML and then downloads the PDF in the same session, how should this be counted?
A: This is counted as:
Unique_Item_Requests = 1
Total_Item_Requests = 2
Q: Does the purchase of a document through our interface count as a full-text retrieval?
A: If the article is delivered from the host to the user as a result of the purchase (e.g. pay-per-view), then yes, that is a full-text retrieval. If the purchase is related to document delivery or Interlibrary loan (ILL) activity, that counts as an “Investigation”. Note that in Release 5 the JR1 report includes by definition all full-text article usage: no filters are applied to indicate licensing status for the content. The “Access_Type” filter (“Controlled” vs “OA_Gold”) is based on the access control restrictions for the content, not the licensing model. To filter on licensed content only, a library should use its holdings report and limit to licensed content only.
Q: What security measures do content providers need to apply so that customers can be sure that their usage data are protected?
Q: Section 5 of the COUNTER Release 5 Code of Practice has a bullet which reads as follows:
“Usage must be processed for the entire month before any usage for that month can be included in reports. If usage for a given month is not available yet, no usage for that month must be returned and an exception included in the report/response to indicate partial data is being returned.”
Does this mean that Release 5 forbids any usage being delivered for a given month until after that month has ended and its data have been processed?
A: Yes. Full months only (all-or-nothing) and partial-usage exception are used when a range of months is requested and not all months are available. For the current/incomplete month, leave the cells empty; don’t put in a zero.
Q: The Code of Practice states: “Usage MUST be processed for the entire month before any usage for that month can be included in reports.” However, we’ve had a couple of clients ask for reporting twice a month (every two weeks) instead of the monthly reports. Could we provide both monthly and semi-monthly reports (or daily, or whatever frequency our client requests) and still be considered COUNTER compliant?
A: Vendors MUST provide the monthly reports to be COUNTER compliant; however, vendors can provide whatever “proprietary” reports they want with whatever frequency they want. It would be good if these reports were identified as “customized” or “proprietary” so as to not accidentally cause issues by someone taking a one-day report and treating as entire month’s usage.
Examples would be to change the Report_Name and Report_ID to a non-standard value to prevent the report being mistaken for a true COUNTER report.
Q: How often is the list of internet robots, crawlers and spiders updated and how quickly do content providers need to implement the new list?
A: The list is reviewed on a regular basis and a notice of updates is published in the COUNTER newsletter and on Twitter. Transactions with a user agent matching a name on the list must not be included in COUNTER reports.
Please use the form at: https://www.projectcounter.org/code-of-practice/appendices/850-2/ to let COUNTER know of any user agents that should be included in this list or to suggest other amendments.
The current list will be held on GitHub and should be pulled whenever usage is being processed. If you are re-processing old data, please pull the archived copy of the list that is relevant to that time period.
Q: The list of user agent strings outlined in Appendix H seems curiously uniform – all those listed have an uppercase codename, and a suffix of SCOCIT, SDICIT or SDIABS (which seems curious given the wide variety of possible search vendors). Are we interpreting this list correctly – in other words, if we see a search carried out by software with a user agent containing “COSMADRALI-SCOCIT”, do we count it as a federated search?
A: Yes. However, the appendix is for reference only and may not be complete. Furthermore, the list is not available in a machine-readable format. The Robots and Crawlers Working Group is working to improve the list and make it available via GitHub in a similar fashion to the robot exclusion list.
Q: A user has downloaded more content than they could possibly read, without registering for text mining. Should this usage be excluded from the reports?
A: The COUNTER Robots and Crawlers Working Group is working on guidelines to help content providers identify systematic mass downloads for exclusion. Publishers who wish to show customers a report of usage that was classified as “crawler/robot/abuse” can do so by introducing a custom element into their dataset (see section 11.3).
Q: The SUSHI examples on the SwaggerHub website give the impression that the SUSHI interface should return an error only if the user requested a date range including a month with only partial usage. Does COUNTER Release 5 require a report of zero usage for the month with the error code, in addition to reporting the other months in the requested range as usual?
A: There are two issues here. COUNTER does not allow for a month to have partial usage: it either has usage or it doesn’t. The “Partial Usage” error response occurs because one of the months requested did not have usage. When that happens, the month without usage should be excluded from the report. Do not output that month showing zero usage.
Q: In the Report Response, Exception is included in the Report_Header element. If a user wants to exclude report_header using exclude_report_header=true, how should the Exceptions be handled?
Based on the current Swagger definition, a simple exception can be provided as “Default” (e.g. not a return code of 200). If “Exclude_report_headers” was true, then if an exception occurs, simply return the exception and don’t attempt to return the partial report – without the header it would be nearly impossible to tell what was different about the report from the request.
Q: /reports request, report_filters and report_attributes are not specified in Swagger API, whereas they are mentioned in the COUNTER Code of Practice. Will the Swagger API will be updated?
A: COUNTER simplified the response for the /reports path response to eliminate the return of supported filters and attributes since these would also be included in the site’s Swagger/API documentation. The Swagger is correct, and we will update the COUNTER Code of Practice to match.
Q: For /reports, should the search parameter be based on a report_id such as TR, DR, or on a report_name such as “Title Master Report”?
A: Both should be supported (name and report ID).
Q: Is there a JSON schema for responses or a standard convention for naming? For example, metric_type or MetricType?
A: All element names in the response should be in the form Camel_Case.
Q: Now that consortia reports are not required, what is the simplest way to retrieve reports for a complete consortium?
A: SUSHI implementation for Release 5 includes the requirement to provide a consortium with a list of their member sites and corresponding SUSHI credentials so that the consortium can pull the desired usage reports for each member. COUNTER is working on the creation of tools that will further simplify this process, so that obtaining consortia usage becomes a one-step process for the consortium administrator.
Q: If an institution develops the capability of offline viewing, where data can be sent to users once they are back online, should these requests and/or deliveries be counted in COUNTER reports?
A: Yes. They should be counted for the month when the data are received, to avoid having to reprocess previously generated monthly statistics.
VIEWING VIDEO CONTENT
Q The Friendly Guide to RELEASE 5 for Providers indicates that “watch whole video” should be counted as a “Request”. How should “whole video” be quantified? Does it mean that on a 60-minute video a user must watch all 60 minutes before it is recorded as a “Request”? What if they only watch for 59 minutes?
A: Watching a video should be treated in the same way as reading an article: the request comes with starting to watch, not necessarily watching the whole thing. As with a journal article, if the whole video is available to be watched, this counts as a “Request”.
Q: Our institution is looking into future technological developments, including the possibility of automatically loading the next article when a user reaches the end of the one they are reading. How would this work from a COUNTER perspective? If, say, a user clicked on the HTML content of an article and, when they got to the end, the next article automatically loaded as HTML, should the next download be counted in the COUNTER reports?
A: Unless the user actively chooses to move to the next article, this should not be counted as either an Investigation or a Request.
Q: Do if access denials count as a subset of investigations?
If a user successfully accesses ‘information related to a content item or a content item itself’ then that counts as an investigation
If a user successfully accesses the ‘content item itself’ then that counts as a request If a user attempts to access ‘information related to a content item or a content item itself’ but gets a denial message, then that counts as a denial.
So, if for example the user (successfully) goes to an abstract and then (clicks on full content link) gets a denial message. That is one investigation and one denial. When the user gets a denial message without access first to an abstract (they’ve clicked on a link to full content item, e.g. from an index of articles) that’s just one denial.
The Section_Type probably would be “Other” in this case while it would be “Article”, “Book” or “Chapter” for a full text, so it would be possible for the libraries to distinguish both cases.