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Job Ad: Member Engagement and Communications Manager

COUNTER provides the industry standard for consistent, credible, comparable usage metrics of online content. Founded in 2003, we are a not-for-profit company based in the UK with an international membership and cross-community reach. We are growing, and are now seeking a part-time Member Engagement and Communications Manager to work closely with our Project Director and volunteers.

Our members are the foundation of COUNTER: they help us maintain and develop the Code of Practice to meet their needs, as well as helping us create and deliver educational materials, validation tools, consortia tools, and more, so the central aspect of the role is to build relationships with our members and sponsors, learn about their priorities for participation in COUNTER, and use that knowledge to help us build our future. COUNTER is primarily a volunteer-led organisation so you will work closely with our fabulous volunteers – particularly the Communications Committee.

As part of our 20th anniversary year we’re reviewing and updating our guiding strategy, and you will be part of that project. It is likely that you will be asked to work with the Project Director to better align our membership activities with our strategy, and to create and deliver campaigns to increase our membership reach in under-represented areas of the scholarly communications community.

We see communications and marketing as being closely linked to member engagement, so we are looking for someone who can also help us create and deliver a new marketing and social media strategy, including activities that drive understanding of the COUNTER Code of Practice (e.g. through producing simple infographics and short videos for our Media Library).

We’re looking for 15 hours per week, with an annual fee circa £20,000 (£46,670 pro rata). The role is contracted to Counter Online Metrics and the successful contractor may also engage in other paid work, provided that there is no conflict of interest with COUNTER.

Read the full role description and person specification

To apply for this position please submit a CV and covering letter, together with the names of two referees/references, to Tasha Mellins-Cohen ( by Monday 27 March 2023.

We encourage the nomination of individuals from diverse backgrounds, including but not limited to diversity in race, ethnicity, culture, age, disability, gender identity, and sexual orientation.


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