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Terms and conditions

Welcome to our website. We provide access to our website and a forum and membership area for our members subject to the conditions set out on this page.

Please read these conditions carefully before using our website. By using this website, you signify your agreement to be bound by these conditions


1. Your membership account

If you use the website, you are responsible for maintaining the confidentiality of your membership account and password and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account username or password, and that the members of staff who are placing membership renewal orders on this site are authorised to do so on behalf of their institution or company. You should take all necessary steps to ensure that the password is kept confidential and secure and you should inform us immediately if you have any reason to believe that your password has become known to anyone else (other members of staff who are authorised to access the account).

Please ensure that the details you provide by us are correct and complete and inform us immediately of any changes to the information that you

*The Account Owner has overall responsibility for managing the membership account on behalf of their institution


2. Privacy

Please review our Privacy Policy, which explains how we use any information about you that we receive.


3. Cookies

This website uses cookies. They are used in order to make this website work, for site security, enhance the user experience, and provide information to COUNTER.

Please review our Privacy and Cookies notice, which also governs your visit to our website, to understand our practices. The Privacy and Cookies notice form part of the Terms and Conditions of use and sale. If there is any inconsistency between the Privacy and Cookies notice and the Terms and Conditions, the Terms and Conditions will prevail.


4. Access to our website

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error free. However, due to the nature of the Internet, this cannot be guaranteed. Your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.


5. Terms of use for website access

You may use read and copy material contained on this website for personal and educational (non-commercial) purposes, but not download (other than the publications, reports, other materials which we provide on our site for downloading) or modify it, except with our express written consent. The permitted use of this website does not include any resale or commercial use of this website or its contents.

Data mining, robots, or similar data gathering and extraction tools by our members for educational purposes is permitted.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of COUNTER without express written consent.

You can create a hyperlink to the pages of our website as long as the link does not portray COUNTER in a false, misleading, derogatory, or otherwise offensive matter. You may not use the COUNTER logo or other proprietary graphic or trademark as part of the link without our express written consent.


6. Your conduct

You must not use the website, including the forum in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. By using our website you agree not to intentionally misuse it.

You must not use the website for any of the following:

7. Forum discussion

Users of the forum on this website may post comments, ideas, questions, or other information, providing the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content. We reserve the right (but not the obligation) to remove or edit any content.


8. Defamation claims

It is not always possible for us to be immediately aware of erroneous of defamatory contents listed on the site. Accordingly, we operate on a “notice and takedown” basis. If you believe that any content on our website contains a defamatory statement, please notify us immediately. Once this procedure has been followed, we will make all reasonable endeavours to remove the defamatory content complained about within a reasonable time.


9. Copyright, authors’ rights and database rights

All content included on our website, such as text, graphics, logos, brand names, product names, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of COUNTER or other copyright owners and is protected by English and international copyright, authors’ rights and database right laws. The compilation of all content on this website is the exclusive property of COUNTER and is protected by English copyright and database right laws. All software used on this website is the property of COUNTER and is protected by English and international copyright and author’ rights laws.


10. Intellectual Property claims

COUNTER respect the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please follow contact us.

11. Trademarks

The COUNTER logo may not be used in connection with any product or service that is not ours, or by any publisher and vendor not complaint with our Code of Practice in a manner that is likely to cause confusion or which disparages or discredits us. All other trademarks, images, graphics and other multimedia content not owned by us that appear on this website are the property of their respective owners.


12. Conditions relating to the renewal of membership

This section deals with conditions relating to the renewal of membership through this website.

The COUNTER website automatically processes renewals and will periodically send renewal reminders to users. These are sent in the following order:

No further email will be sent after this point.

We may also issue a membership receipt via email.


13. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England. You agree, as we do, to submit to the non exclusive jurisdiction of the courts of England.

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