TRACKING USAGE
- Page tags
- Page tag examples
- Log files
- Cookies
- Abnormal spikes in usage
- Positive spike in usage
- Negative spike in usage
Searches
PROCESSING YOUR DATA
- What to count
- What not to count
- Return codes
- Sessions
- Double clicks
- Unique items and titles
- Federated and bot searches
- Protocol bulk download tools
DATA CHANGES
- Retrospective reporting of errors in usage data
- Reporting of usage statistics when journal titles change
DELIVERING COUNTER REPORTS
AUDITING
- The audit process
- Categories of audit result
- Pass
- Qualified Pass
- Fail
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