Usage scenario to try and fully understand result clicks and record views
- User accesses database Academic Search Complete
- User searches for ‘benefit cuts’ and ‘united kingdom’
- 113 search results are retrieved
- User looks at first 10 records
User then undertakes several different actions with these results:
| Number |
Action |
Result Click or Record view |
| 5. |
User decides that they will read the first 3 articles without looking at the abstracts so clicks on the Full Text links
|
3 result clicks
(0 record views as detailed records aren’t viewed and user navigates directly to full text from result page) |
| 6. |
User decides to read the abstracts of articles 4 and 5.
After reading the abstracts, they decide the articles aren’t relevant so don’t go any further. |
2 result clicks AND 2 record views |
| 7. |
User decides to read the abstracts of articles 7, 8 and 9.
After reading the abstracts, they decide to access the articles in full text, by clicking the link to the Full Text from the Detailed Record view |
Initial viewing of abstracts
3 result clicks AND 3 record views
Clicking of full text link from Detailed Record (Abstract) view
3 record views
(0 result clicks as user is on the detailed record screen – result clicks are actions taking place on initial result screen)
Total: 3 result clicks and 6 record views
|
Total number of user actions in this search transaction
Result clicks capturing all user actions:
- 3 result clicks to view Full Text Links
- 2 result clicks to view abstracts
- 3 result clicks to view abstracts
Total result clicks – 8
Record views, capturing user interaction with detailed records within databases
- 2 abstract views
- 3 abstract views
- 3 clicks on full text link from within detailed records
Total record views – 8
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| This scenario was developed by Eric Howard, Information Services Librarian, Leeds Beckett University, United Kingdom |
Eric Howard copyright: © 2016. This is an open access article distributed under the terms of the Creative Commons Attribution Licence, which permits unrestricted use and distribution provided the original is credited.
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